Ahead of the website redesign, Distinctive were utilising a WordPress environment which harnessed their older branding style, along with a very simple blog and sampling request form. Functionality was very limited, and the site was buggy, making it really difficult for the user to have a positive experience on the site. Furthermore, the website made it very unclear who Distinctive were selling to – was this product aimed at the retailer, the contractor or the end user? And how did each of these users find relevant content and information?